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This could happen if, for example, OneDrive backs up your Documents folder to the cloud and includes the Outlook Files folder where the file is located.

It contains settings for desktop backgrounds, screen savers, sound settings, and other features.

When these symptoms occur, or you have other problems synchronizing, the problem might be a corrupted .ost file.

The recipient display properties are changed to be consistent with the recovered recipient table.

We're investigating the issue and will update this page when a fix is available.

Ensure your connection is active and Outlook can access the mail server without connectivity.